Well, I had no choice really. Below is the letter I posted on their facebook page today, as well as e-mailed. However, I did not reply to Dean, as I don't know who is is, therefore, why reply?
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Home depot:
WTF! You cease to amaze me, with simplicity... So, I write you a long letter, both via email, and on here, and this is the response I get. No introduction, I have no idea who this guy is. He doesn't tell me what store he is from (Besides a number, great for the consumer), and is offering to do the same thing for me that the other staff weren't capable of doing. You want me to drive back to your store to pick these blinds up that you 'apparently' have from a Specialty ASM, whatever that is. C'mon, I was sure a large company like yourself could piece this together a little better.
I hope you realize that this is not customer service, and having to return again to the store to find blinds you may or may not have from a guy who could be another guy from the department, what makes you think I even want to return, let alone purchase blinds from you guys. I have spent lots of money at home depot over the years, and this is blowing my mind.
In all seriousness, put your self in my shoes and think for yourself. Over an hour of my time, and fuel to drive to different locations, to be given the run around, all for trying to spend a measly $60. The insulation, drywall, paint, wiring, light fixtures, and other miscellaneous things I was planning on buying form you over the next 3-6months is going out the window over $60 worth a blinds. Is that what you really want?
Posted @ https://www.facebook.com/homedepotcanada?filter=2
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