Hey All, the saga continues. Kenya decided to reply to my simple reply of the link to the blog.
I like the apology. Also to clarify what 'have a nice week' meant. Also note, there is no disclaimer in this one.
Since she told me she isn't able to help me without the store information, I did reply to her with the store information. Stay tuned for more. :)
Email from Kenya:
Dear Mr. Huber,
Thank you for sharing your blog.
I am sorry that you took me wishing you a nice week as me not intending
to contact you for the rest of the week. I simply wanted to wish you a
nice week because it was Monday and the entire week is still ahead of
us.
I am more than happy to share your concerns with both stores in
questions, but because you did not include the information in your
initial e-mail I am unable to.
There is no way to move forward without the store information.
I support all of my customers and I am sorry that you feel that I was
not willing to help you. I explained in my initial response that I
needed the store information in order to make sure that your experiences
would be documented and shared with the appropriate leadership teams.
I see that you said the problem was resolved over the weekend and I am
glad to know that. I will resolve your record at this time and if you
need further assistance with anything else don't hesitate to let me
know.
Your reference number is 52472969.
I hope you continue to have a wonderful week and thank you for choosing
The Home Depot!
Sincerely,
Kenya Ra?Aid
The Home Depot ? Store Support Center
Resolution Expediter ? Customer Care
2455 Paces Ferry Road / B-3
Atlanta, GA 30339
Telephone: (770) 433-8211/ (800) 654-0688 Ext 76001
Hours: Mon - Fri 9:30 AM to 6;30 PM
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