Here we go, lets kick this off.
Original Letter posted on Home Depot's FB page, as well as e-mailed to that by their request:
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Hello:
I wanted to take the time to share my disappointing time I had while visiting two of your stores today.
First off I went to the Home Depot is South Edmonton Common to look for some blinds, as I have recently installed new windows in my home (larger) and need some new blinds for them. Being on a tight budget I needed to go with the most cost efficient. The size I came across that was to fit the best, and be most cost effective was sku# 655210.
I stood around the section for approximately 14 minutes while I waited to see if a friendly home depot staff person would make themselves available to me. However, after standing around with other people also waiting, I decided to take the sku number to the first orange smock I found.
I found a nice young lady walking through a main isle, so I asked her if she would be kind enough to help me, to which she obliged. I provided her the sku number to which she asked me to follow her. She lead me to a cashier with a long line up and asked him to run the sku for me. He told me when he was done completing the sales he would... Hmmm, seems silly already.
Instead of waiting there, I walked over to the older lady running the self checkouts. She said she could help, but then her computer froze. She lead me over to the 'pro' desk, where she told me that that home depot has 5 in stock. She then proceeded to tell me the quantity of each store in the surrounding area, though this wasn't an interest of mine, she continued to share. She then told me that if we had any they would be on the racks above where the empty shelf was. I asked if she could 'page' someone to come help, or what to do at this point. She told me to go to flooring and look for someone there, otherwise wait for them to show up at the rack.
Frustrated, I returned to the shelf. After waiting approximately 10 minutes, my friend went for a walk to find someone. After wondering the stores for 10 minutes he was able to find William who worked in home decor. William was pretty prompt in looking in the system to see if how many he had.
William then went out to the shelf to find that none were there, as well as on the higher rack, even though the inventory said 5. He then tried to pick a larger blind to see if he could cut it to the size I needed, even though it was a more expensive brand and was going to cost me more money. Unfortunately the other brand was too large to cut to the size I needed, so that wouldn't work.
William returned to the desk to where he said he was going to call another store to have them physically go and look to see if they have them in stock to save me the trip. This was very helpful .
My friend made a comment to William about the silly systems and how the stock doesn't always match. William laughed to which my friend said to me, 'ohhhh he has a sense of humor.'
William responded with: 'Of course I do, I laugh everytime I see my paycheck.'
It's apparent that William is unhappy with his wage, as he told us all about his kids who have a better job than him, yet they work at Tile Town and Red Robbin. I did find this to be quite disturbing, as I don't feel this is something that needs to be shared.
While William is calling the other store from his person phone he made numerous comments about almost dialing 9, but didn't have to because this desk has no phone, thus having to use his personal phone.
He waited on hold for over 5 minutes while contacting the Strathcona Home Depot in Edmonton. Once he got through he asked if someone could physically go look. They told him they might but they are really busy and might not be able to. After being on hold for another 10 minutes, we asked him to go and help his other customers and we would call.
My friend and I both called the strathcona Home Depot to where Jean answered and was telling us it's very busy and to call back in 20-30 minutes to have someone go look. She vented to me on one phone call and my friend on the other about how busy it is, and how there is no way they would be able to confirm if the quantity their system showed, of 5, would be accurate or not. She again told us to call back in 15-20 minutes. With the store being a 10 minute drive away, I figured it would be quicker to just do it myself.
Upon arriving at the Home Depot Strathcona, I went to the rack where the quantity of 5 should be. Again, an empty shelf. My friend went looking for someone, and found David. He checked the stock on his computer, then came to look at the higher up racks where there were none there either. He said 'we must be out.' I asked him when he would be expecting more to come in. We then walked back over to his computer, to where he told me there was no expected date.
My friend then asked him if there was any other types of blinds in that size that he could cut, or if there was a larger size he could cut. David responded with 'I have some phone calls to make, go take a look and let me know if you find something you like.' Followed by him walking away. I walked past his desk twice over the next 10 minute period to where he was not on the phone.
This concludes my event, without blinds, and without an idea of blinds. I have renovated one house, definitely helpful with your credit option. I have recent increased my limit to do a larger purchase as now that my windows are done, once I have the coverings done, I can get working on my basement. I would appreciate it if you could get this resolved and provide me with a solution that will keep my interest with Home Depot, or to cut up my card, and steer clear of Home Depot all together. With Lowe's in town now, it might be worth it to get a credit card from them and purchase things where they may have an expected time of arrival should they not actually have stock.
Thanks,
Matt
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